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Friendly, efficient, understandable...
Ya know when you walk into a place like a car or computer repair shop, that you are likely to have one of two things happen: One, you get shafted by the repair guys tacking on "extra" services that you don't ask for, or taking longer than is necessary to fix your problem. Two, you get a fair or slightly high price, but don't understand whats going on, what the problems are, how they're fixing it, how long its going to take, etc...
These guys are fast, I mean really fast. They say that most problems have a 1-3 day turnaround, and rush jobs can sometimes be completed by the end of the business day if the machine is brought in early enough. They're friendly, knowledgeable, and don't speak in tongues or riddles. They give you the straight information in terms you can understand, from the problem, to the solution.
They service, repair, upgrade, and sell all kinds of equipment. IBM PC's, Macintosh, printers and peripherals, laptops, servers and networks, and some electronics, cameras, and cell phones. They have a storefront that is clean, cool, and light-heartedly decorated, but they also do service calls all over southern California.
They participate in e-cycling, taking donations of computers, peripherals, and electronics, refurbishing them, and donating them in turn to schools, the red cross, international aid groups, and families in the San Diego area who are in need of some modern trappings. San Diego PC Helps owner is a firm believer in karma, and runs his business accordingly. Every service is flat rate save for on-site service calls, and the prices are clearly marked on the website or told to you over the phone .
Ive dropped my laptop and desktop both into their San Diego office, and two days later had them returned to me with a new operating system installed, all my documents and settings already in the same places I left them, as well as a dvd backup of all my music and video. They can keep your files backed up on their server for 30 days, or longer with a bigger price tag, and they guarantee their work for 14 days from the time you retrieve your machine.
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Lidren
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posted 08/23/08
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